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Salesforce Support

Reliable and cost-effective Salesforce support and maintenance services partner

Aress has profound experience in providing dependable support to business IT applications. Over the past several years we have learnt and streamlined our processes, technology and people skills to provide our partners with seamless integrated environment for incident Management, Problem Management, Release Management, Change Management and Service Level Management. We also provide specialized technology & resources for supporting salesforce production environments, including activities such as marketing, reports, mobile and app development.

To establish a well-managed Salesforce, you want to work with someone who is an expert on Salesforce and who knows how to perform all the common Salesforce administrator tasks, including:
  • Creating and modifying reports and dashboards
  • Making changes and updates to page layouts and custom fields
  • Creating and modifying workflow automation and flows/processes
  • Manipulating and reformatting data
  • Managing users and troubleshooting Salesforce errors

Support Packages

Bronze

$480

per month

(Payable Quarterly)

  • Support Hours Entitlement

    12Hrs./month

  • Additional Support

    $50/Hour

contact us

Silver

$1000

per month

(Payable Quarterly)

  • Support Hours Entitlement

    25Hrs./month

  • Additional Support

    $50/Hour

contact us

Gold

$1600

per month

(Payable Quarterly)

  • Support Hours Entitlement

    40Hrs./month

  • Additional Support

    $50/Hour

contact us

Platinum

$3200

per month

(Payable Quarterly)

  • Support Hours Entitlement

    80Hrs./month

  • Additional Support

    $50/Hour

contact us

Our Salesforce Support packages include,

SECURITY MANAGEMENT

SECURITY MANAGEMENT

Protect your business and assets more effectively with us

OBJECT LEVEL CONFIGURATIONS

OBJECT LEVEL CONFIGURATIONS

It's the fastest way to access data and all higher level tasks such as multiuser access, sharing, locking and security

ALESFORCE BUILT IN AUTOMATIONS

SALESFORCE BUILT-IN AUTOMATIONS

Build intelligent, data-driven programs that generate new leads and speed up all phases of sales.

DATA MANAGEMENT

DATA MANAGEMENT

Processing required data to ensure the accessibility, reliability, and timeliness of the data for its users

EPORTS DASHBOARDS

REPORTS, DASHBOARDS

Display the status and key performance indicators to save time and spot potential problems

OTHER CONFIGURATIONS ITEMS

OTHER CONFIGURATIONS ITEMS

Providing increased efficiency thereby benefiting your organization related to control, integration, and decision support.

Our Support Activities include,

Receive, document, and prioritize issue tickets and help CLIENT staff in the use of Salesforce.

Example

  • Provide help desk support
  • Collect and document requests for changes.
  • Answer queries about applications.
  • Share status of requests.
  • Receive and document bug reports.

Bring a functionality back to its original working order. This may include a permanent fix or a temporary work around until a permanent fix is found. Problems determined to be outside the scope of the service provider will be submitted to Salesforce or other AppExchange partner support system.

Example:

  • Fix bugs.
  • Retrieve functionality after abnormal program terminations.
  • Complete root cause analysis.
  • Work with Salesforce or AppExchange partner to resolve

Modify the Salesforce platform based on approved and prioritized requests per the agreed CLIENT governance process

Example:

  • User Creation/Maintenance
  • Profile Creation/Maintenance
  • Role Creation/Maintenance
  • Custom and Formula Fields
  • Validation Rules
  • Page Layouts and List Views
  • Assignment/Auto-Response/Escalations
  • Workflows & Approvals
  • Process Builder

Add new functionality to existing Salesforce Org based on approved billable Change Requests (CR). However, will not be a part of BAU support work. If there is a need to incorporate a “new / enhanced functionality” in any of the supported systems that will have to be done out of the purchased support package. In such cases, an effort estimate will be done by Aress and submitted for customer’s approval. Upon approval, the work will be done and charged separately. The SLA compliance will not affect due to any CR works.

Example:

  • Apply new functionality.
  • Fulfil regulatory requirements.
  • Enhance run-time efficiency.
  • Creating Change Request Ticket
  • Online case creation and case status tracking
  • Consolidated status of ticket and SLA compliance
  • Ticket Management
  • Modify applications based on new releases of hardware or software
  • Customer will have access to the ticket management platform of Aress, which has following features
  • Online tracking of support hours entitlement and hours usage status

One named user will be created for the client and can be used to create / track case on line. Also access different reports will be provided online thru this tool.

Different channels to create case

  • Online
  • Email
  • Live chat
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  • 3 years, 50+ Salesforce
    developers

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  • Agile and dedicated
    development teams

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  • ISO Certified Company

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  • Sales Cloud, Service Cloud,
    marketing Cloud, App Cloud,
    Pardot, FSL specialist

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  • Experienced Platform
    Developer II, SCRUM,
    PMP professionals

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  • A Silver Consulting Partner
    with Salesforce.com

Looking to work with us! Drop a message.