Aress has profound experience in providing dependable support to business IT applications. Over the past several years we have learnt and streamlined our processes, technology and people skills to provide our partners with seamless integrated environment for incident Management, Problem Management, Release Management, Change Management and Service Level Management. We also provide specialized technology & resources for supporting salesforce production environments, including activities such as marketing, reports, mobile and app development.
Protect your business and assets more effectively with us
It's the fastest way to access data and all higher level tasks such as multiuser access, sharing, locking and security
Build intelligent, data-driven programs that generate new leads and speed up all phases of sales.
Processing required data to ensure the accessibility, reliability, and timeliness of the data for its users
Display the status and key performance indicators to save time and spot potential problems
Providing increased efficiency thereby benefiting your organization related to control, integration, and decision support.
Bring a functionality back to its original working order. This may include a permanent fix or a temporary work around until a permanent fix is found. Problems determined to be outside the scope of the service provider will be submitted to Salesforce or other AppExchange partner support system.
Modify the Salesforce platform based on approved and prioritized requests per the agreed CLIENT governance process
Add new functionality to existing Salesforce Org based on approved billable Change Requests (CR). However, will not be a part of BAU support work. If there is a need to incorporate a “new / enhanced functionality” in any of the supported systems that will have to be done out of the purchased support package. In such cases, an effort estimate will be done by Aress and submitted for customer’s approval. Upon approval, the work will be done and charged separately. The SLA compliance will not affect due to any CR works.
One named user will be created for the client and can be used to create / track case on line. Also access different reports will be provided online thru this tool.
Different channels to create case
3 years, 50+ Salesforce
Agile and dedicated
ISO Certified Company
Sales Cloud, Service Cloud,
marketing Cloud, App Cloud,
Pardot, FSL specialist
Developer II, SCRUM,
A Silver Consulting Partner